Broom — Terms & Conditions

Last updated: 2 September 2026 Effective date: 1 September 2026

1. Agreement

These Terms & Conditions ("Terms") are a binding agreement between you and GURZ LTD, a company registered in England and Wales, whose registered office is at 71–75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ ("Broom", "we", "us"), governing your use of the Broom mobile application and related services (the "Service"). By creating an account, ticking "I agree to the Terms & Conditions and Privacy Policy", or using the Service, you accept these Terms and our Privacy Policy. If you do not agree, do not use the Service.

2. Who may use the Service

• You must be at least 18 years old and able to form a binding contract.
• You must provide accurate account information and keep it up to date.
• You are responsible for activity under your account and for keeping your credentials secure. Notify us immediately of any unauthorised use.
• Providers and, where required, company administrators must complete identity verification (KYC) before they can offer or be assigned services.

3. What Broom is — and is not

Broom is a marketplace and technology platform that connects:

• Customers who wish to book cleaning and related home services;
• Independent service providers and cleaning companies (with their staff) who offer those services.

Broom is not a cleaning company and does not itself perform services. Providers and companies are independent third parties, not employees or agents of Broom. The cleaning contract for any booking is between the customer and the provider/company. Broom is not a party to it and does not guarantee the quality, safety, timing or legality of services, or the accuracy of provider or customer listings.

4. Accounts and roles

• A single account may hold more than one role (customer, individual provider, company administrator, staff/team member), with a default active role.
• Company administrators are responsible for their staff accounts, for the accuracy of staff records (schedules, leave, salary), for assigning jobs appropriately, and for ensuring their staff comply with these Terms.
• Staff / team members use a limited version of the Service to view and complete jobs assigned to them by their company.

5. Bookings

5.1 Creating a booking

Customers select a service category, enter property and scheduling details, optionally choose a specific provider or company (or let Broom's matching engine assign one), and confirm. A booking is a request until a provider or company accepts it. If a provider declines, the request may be re-dispatched to others.

5.2 Price estimates

The app shows a price estimate before you book, which may be generated with the help of an AI model and/or country/category pricing. Estimates are indicative only. The final price is the amount shown at checkout and confirmed on the booking; it may change if the job scope changes. The price you see is the full price — no posting fee, service charge or subscription is required to book.

5.3 On-demand vs scheduled

"Book Now" creates an on-demand request for the earliest available provider; "Schedule" lets you pick a future date and time. Availability is not guaranteed.

5.4 Reference photos and notes

Any photos, video or notes you attach are shared with the assigned provider/company to help them prepare. Do not include sensitive personal data you do not want shared.

6. Payments, fees and payouts

• No posting fee or subscription. Creating an account, posting a job / booking request, and browsing providers are free for customers. Broom does not sell subscriptions, memberships or paid tiers to any user.
• Payment processor. Payments are processed by Stripe. By paying, you also agree to Stripe's terms. Broom does not store full card numbers.
• What you pay. You authorise us (via Stripe) to charge your selected payment method for the price shown at checkout, plus any applicable taxes. No separate platform fee or service charge is added on top of that price. A cancellation fee may apply in the circumstances described in Section 7.
• Currency. Prices are shown and charged in the currency displayed at checkout, which depends on your country (typically US dollars, pounds sterling or euros).
• How Broom earns. Broom retains a commission out of the amount payable to the provider or company for a completed booking. The provider/company receives the booking price less that commission; the customer pays nothing extra.
• Provider payouts. Providers and companies receive payouts through Stripe Connect after a job is completed and confirmed, less Broom's commission. The current commission rate is set out in your provider/company agreement and the amount is shown before each payout. Payout timing depends on Stripe and your account status.
• Wallet and withdrawals (where available). Providers may hold a balance and request withdrawals, subject to any minimum withdrawal amount shown in the app and our review.
• Company staff salaries recorded in the Service are managed by the company, not paid by Broom.

7. Cancellations, refunds and disputes

• Customer cancellation. You may cancel a booking before it starts. Cancelling before a provider accepts is free. Once a provider has accepted, a cancellation fee may apply depending on how close to the scheduled time you cancel; the exact amount is shown to you before you confirm the cancellation.
• Provider cancellation / no-show. If a provider cancels or fails to attend, you are re-matched where possible or refunded the service amount.
• Refunds are issued to your original payment method via Stripe and typically take 5–10 business days to appear, depending on your bank and card issuer.
• Disputes about the quality or completion of a job should first be raised with the provider/company through in-app chat, then escalated to Broom support (support@beclairiz.com or in-app support) within 14 days of the job date. Broom may, at its discretion, mediate, adjust payouts, or issue goodwill credits, but is not obliged to.

8. Provider and company obligations

If you offer services through Broom, you represent and agree that:

• you are legally permitted to provide the services and hold any required licences, permits, insurance and work authorisation;
• you and your staff will perform services with reasonable skill and care, on time, and in line with what was booked;
• your profile, rates, certifications and availability are accurate;
• you will comply with all applicable laws, including tax, labour and health-and-safety laws;
• you are solely responsible for your tax obligations arising from payments received;
• you will not solicit customers to transact outside the Service to avoid fees;
• you will not discriminate against customers unlawfully.

You are an independent contractor. Nothing in these Terms creates an employment, partnership, joint-venture or agency relationship with Broom.

9. Ratings and reviews

• Customers may rate and review completed jobs; providers/companies may be reviewed.
• Reviews must be honest, based on a genuine experience, and free of unlawful, abusive, or personal-data-revealing content.
• We may remove reviews that violate these Terms, but we are not obliged to monitor them and do not endorse any review.

10. Acceptable use

You must not:

• use the Service for anything unlawful, fraudulent, or harmful;
• harass, threaten, defame or discriminate against other users;
• misrepresent your identity, qualifications or affiliation;
• circumvent payments or fees, or arrange off-platform payment to evade them;
• upload malware, scrape the Service, reverse engineer it, or attack its infrastructure;
• use another user's account or share your account without permission;
• post content you do not have the right to post.

We may investigate suspected violations and cooperate with law enforcement.

11. In-app communication

In-app chat and support messaging are provided for coordinating bookings and getting help. Do not use them to send spam, unlawful content, or unsolicited marketing. We may access message content to provide support, ensure safety, and enforce these Terms, as described in the Privacy Policy.

11.1 Objectionable content and abusive behaviour — zero tolerance

There is no tolerance for objectionable content or abusive users. You must not create, upload, send or share content that is unlawful, hateful, harassing, threatening, defamatory, sexually explicit, that depicts nudity, or that depicts real-world graphic violence, and you must not stalk, bully, impersonate or otherwise abuse other users.

Every user can block another user and report a message or user from within the chat. We review every report, normally within 24 hours, and may remove the content, suspend or permanently remove the user responsible, and where appropriate report the matter to the authorities. Automated filtering is also applied to message content. Contact us at support@beclairiz.com about any content or user that concerns you.

12. Intellectual property

The Service, including its software, design, and branding, is owned by Broom or its licensors and is protected by law. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the app for its intended purpose. You retain rights in content you submit (profile text, photos, reviews) but grant Broom a worldwide, royalty-free licence to host, display and use that content to operate and promote the Service.

13. Third-party services

The Service relies on third parties including Stripe (payments and payouts), Persona (identity verification), Google Firebase (push notifications), OpenAI (AI price estimates, generated via our backend) and Google Maps Platform (maps and geocoding). Your use of features powered by them is also subject to their terms, and we are not responsible for their acts or omissions.

14. Disclaimers

To the maximum extent permitted by law:

• the Service is provided "as is" and "as available", without warranties of any kind (express or implied), including fitness for a particular purpose, accuracy, or non-infringement;
• we do not warrant that the Service will be uninterrupted, error-free, or secure, or that matching, estimates, or notifications will always be accurate or timely;
• we are not responsible for the acts, omissions, conduct, or services of any customer, provider, company or staff member.

15. Limitation of liability

To the maximum extent permitted by law:

• Broom will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill;
• Broom's total aggregate liability arising out of or relating to the Service or these Terms will not exceed the greater of (a) the total amounts you paid to Broom in the 12 months before the event giving rise to the claim, or (b) USD 100 (or its equivalent in your local currency).

Nothing in these Terms limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence, or for fraud. Some jurisdictions do not allow certain limitations; in those, the above applies to the fullest extent permitted, and your mandatory statutory consumer rights are unaffected.

16. Indemnity

You agree to indemnify and hold harmless Broom and its officers, employees and agents from any claims, damages, losses and expenses (including reasonable legal fees) arising from your use of the Service, your content, your breach of these Terms, or your violation of any law or third-party right.

17. Suspension and termination

• You may stop using the Service and delete your account at any time.
• We may suspend or terminate your access, with or without notice, if you breach these Terms, create risk or legal exposure, or if required by law.
• Sections that by their nature should survive termination (e.g. payments owed, disclaimers, limitation of liability, indemnity, governing law) survive.

18. Changes to the Service and to these Terms

We may modify or discontinue features at any time. We may update these Terms; if changes are material we will give notice in the app or by email before they take effect. Continued use after changes take effect means you accept the updated Terms.

19. Governing law and dispute resolution

These Terms are governed by the laws of England and Wales, without regard to conflict-of-laws rules. The courts of England and Wales have non-exclusive jurisdiction over any dispute, subject to any mandatory consumer-protection rights you have under the law of your country of residence (for example, if you are a consumer in the EU/EEA you may also bring proceedings in your home country, and if you are in the United States your local consumer-protection law may apply).

20. General

• Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and Broom regarding the Service.
• Severability. If a provision is unenforceable, the rest remains in effect.
• No waiver. Failure to enforce a provision is not a waiver.
• Assignment. You may not assign these Terms; we may assign them to an affiliate or successor.
• Apple / Google. If you download the app from the Apple App Store or Google Play, additional store terms apply; Apple/Google are not responsible for the app or for support, and are third-party beneficiaries of these Terms to the extent applicable.

21. Contact

• Support: support@beclairiz.com
• Legal / business: contact@beclairiz.com
• General enquiries: info@beclairiz.com
• Post: GURZ LTD, 71–75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ